Filing and following up on a maintenance request

Go to Maintenance in your portal to see your past requests, or file a new one.

1. Submit a request

Click Submit request and fill in:

• Title, Description
• What type of issue? — pick a category, or Skip for now
• Urgency — low, normal, high, or emergency
• Attachments — photos or files, if you have them
• Entry Instructions — anything a repair person would need to get in (a gate code, a pet on-site, and so on)

2. Track it

Your maintenance list shows every request’s status — Open, In progress, Completed, or Cancelled — along with its priority and category. Search or filter to find an older one.

3. Follow up

Open a request to see its full details, any attachments you added, and updates from property management as they work on it. Use Post comment to ask a question or add more information.

Note

Once filed, you can’t edit or cancel a request yourself — the title, description, priority, and category are locked in. If something changes, add a comment explaining it.

Afterwards

• Messaging property management — for anything outside of a specific maintenance request.